Hospital Policies - Brick City Cat Hospital

Brick City Cat Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we recommend that cats be placed in pet carriers or on a harness before entering the waiting room. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

For your convenience, day hospitalization appointments are available. This appointment type means you could bring your pet at the time that works best for you, and leave him/her with us for a couple of hours. Usually we will ask you to admit sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

Prescription Policy

At Brick City Cat Hospital, we strive to provide the best care for your pets. To maintain our high standards, we're updating our prescription policy.

Effective June 15, 2024, we will no longer accept third-party prescription requests (e.g., Chewy or 1-800-PetMeds, etc.). These requests will be sent back declined.

We offer several options for you to continue receiving your medications.

Firstly, you can use our new online store at https://brickcitycathospital.covetruspharmacy.com/ to order diets, supplies, and medications directly to your home. Our store offers standard MSRP pricing with rotating discount deals, and integrates seamlessly with our software for efficient prescription review.

Secondly, you may continue to order through any online store of your choice, including Chewy. You can submit a prescription request to us, and we will provide a written prescription for you to fill at your chosen pharmacy. These may be picked up the hospital.

*Medication refills require a mailed physical paper, while therapeutic diet prescriptions can be emailed. For instance, a refill of cerenia will require you to mail a paper copy to chewy, but Royal Canin urinary diet prescriptions can be emailed by you.

Why this change?

Staff Efficiency: Each third-party prescription request requires a 7-step review process involving a receptionist, technician, and doctor. With up to 20 requests daily, this creates a bottleneck, impacting appointment schedules and distracting from patient care. Adding to that, phone calls from owners for status updates further wastes valuable staff time that should be focused on patients. None of this staff time is recompensed by the third-party store.

Third-Party Unreliability: Issues with third-party sellers, including delays and errors, can compromise your pet's health.

Medication Quality: Manufacturers of medications should stand behind their products, which they cannot do once they leave their warehouse and go a third-party seller/middleman.

We understand this change may require adjustment. We suggest you plan ahead for any online refills.

In house medication refills, and written prescription requests ordered from Brick City Cat Hospital, do require 24 hours. Patients in the hospital with appointments receive care before we can review prescriptions. If you have questions or need assistance, please contact us.

We hope this change will enable us to continue giving your pets the best care possible. Thank you for your understanding and cooperation.

Brick City Cat Hospital Declaw Policy

Brick City Cat Hospital has made the decision to discontinue the practice of declawing as a surgical elective procedure. Current research has shown that residual pain and complications are common among declaw patients. Since one of the major tenets of Veterinary practice is to "do no harm", we cannot in conscience continue offering this surgery.

Please see our DECLAWING page.

Payment Policy

We require full payment at the time that services are rendered.

For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash, personal checks and pet insurance brought by Trupanion.

Prescription Refills

To avoid a possible wait when picking up future refills, please call ahead 24 hours. You may also email requests to brickcitycat@gmail.com or use our Online Store.

352-732-7877

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