New Client Policy 

 Now Welcoming New Patients!

• We’re so excited to welcome new feline friends and their families to Brick City! 
  
  To get started, please call our office at (352) 732-7877 to schedule your first appointment.
  
  When leaving a message, please include:
  - Your name
  - Your cat’s name and info
  - Your phone number
  
  We return calls in the order they’re received. Thank you for your patience—we take time with each family to ensure everyone gets the care they need.

•  Reserving Your Appointment

  To reserve a spot for your first visit, a $100 deposit is required.
  We’re unable to begin the scheduling process or hold an appointment without this deposit.

  Here’s how it breaks down:
  - $50 is refundable if you cancel with at least 24 hours’ notice
  - $50 is a non-refundable registration fee, which helps cover:
    - Creating your cat’s chart
    - Reviewing medical history
    - Preparing our staff and doctor for your visit
  
  This allows us to provide the most efficient and personalized care from the very beginning.

• ️ Sharing Your Cat’s Medical History

  Before we can schedule your first appointment, we’ll need your cat’s complete medical records. This ensures our doctor is well-informed and ready to provide excellent care from day one.
  
  Please reach out to all veterinary clinics your cat has visited and request the following:
  - Doctor visit notes
  - Lab results and X-rays
  - Vaccination history
  - Medication list and any diagnoses
  
  Receipts of services are not sufficient—we need actual clinical records.

•  How to Send Records

  You can send records via:
  
  Email: brickcitycat@gmail.com
  Fax: (352) 732-8720
  
  Please be sure to include all past clinics, not just your most recent one.
  
  Once our doctor has reviewed your pet’s history, our team will call you to schedule your appointment.

• ❤️ Thank You for Choosing Brick City

  We know your cat is family—and we’re honored to be part of their care. Thank you for considering Brick City. We can’t wait to meet you and your feline friend! 
  
  Have questions? Just give us a call at (352) 732-7877. We’re here to help!

• The following information is an example of the history we request to complete your patient file. This can be obtained from your previous veterinarians.

  The new client registration form is here. Please email it back to brickcitycat@gmail.com once you are ready to become a patient here. 

  • Patient Information:
  • Name of the patient.
  • Species (e.g., dog, cat, etc.).
  • Breed.
  • Age.
  • Sex.
  • Microchip or identification number.
  • Owner Information:
  • Owner's name.
  • Contact information (phone number, email, address).
  • Medical History:
  • Previous medical conditions or diagnoses.
  • Current medications and dosages.
  • Allergies (if any).
  • Vaccination history.
  • Surgical history.
  • Any ongoing treatments or therapies.
  • Recent Health Issues:
  • Reason for the current visit or transfer of care.
  • Any recent symptoms or changes in behavior.
  • Date and details of the last veterinary visit.
  • Diagnostic Tests and Results:
  • Any recent diagnostic tests performed (e.g., blood work, imaging).
  • Results of those tests.
  • Interpretation or recommendations based on the results.
  • Treatment Plans:
  • Details of any ongoing treatment plans.
  • Medications prescribed and dosages.
  • Instructions for administering medications or therapies.
  • Any Special Considerations:
  • Any special needs or considerations for the patient (e.g., dietary restrictions, mobility issues).
  • Behavioral notes (if relevant).
  • Emergency Contacts:
  • Emergency contact information for the owner or alternate caretaker.
  • Authorization:
  • Any necessary authorization forms signed by the owner, allowing the transfer of medical records and care.
  • Additional Notes:
  • Any additional relevant information about the patient's history or current condition.

  It's important to ensure that all information is accurately recorded and transferred securely between veterinary hospitals to comply with legal and ethical obligations regarding patient care.

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